NeevCore Technologies ("NeevCore", "we", "us", or "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act 2023 (DPDP Act) and applicable Indian laws. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, products, and services.
By using our website at neevcore.in or any of our products (DPDP Compliance Platform, NeevCore Service Desk, NeevCore VMS), you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are (Data Fiduciary)
NeevCore Technologies is the Data Fiduciary under the DPDP Act for personal data processed through our website and products.
- Company: NeevCore Technologies
- Email: info@neevcore.in
- Phone: +91 97606 40627
- Country: India
2. Personal Data We Collect
We collect the following categories of personal data:
- Contact information: Name, email address, phone number, company name, job title — collected via contact forms, demo requests, and email correspondence.
- Usage data: Pages visited, time spent, browser type, IP address, device type — collected via cookies and analytics tools when you visit our website.
- Communications data: Content of emails and messages you send us.
- Product-specific data: If you use our SaaS products, data you enter into those products is processed as a Data Processor on your behalf. See our Data Processing Agreement for details.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- Responding to enquiries, demo requests, and support queries
- Providing and improving our products and services
- Sending product updates, security notices, and marketing communications (with your consent)
- Website analytics to understand how visitors use our site
- Legal obligations and regulatory compliance
4. Legal Basis for Processing
Under the DPDP Act, we process your personal data on the following lawful bases:
- Consent: Where you have provided explicit consent — such as submitting our contact form or subscribing to communications.
- Legitimate use: Where processing is necessary for the purposes you have provided the data, such as fulfilling a service enquiry.
- Legal obligation: Where processing is required by law.
5. Your Rights as a Data Principal
Under the DPDP Act 2023, you have the following rights regarding your personal data:
- Right to access: Know what personal data we hold about you and how it is processed.
- Right to correction: Request correction of inaccurate or incomplete personal data.
- Right to erasure: Request deletion of your personal data, subject to applicable legal requirements.
- Right to withdraw consent: Withdraw consent at any time. Withdrawal does not affect processing completed prior to withdrawal.
- Right to grievance redressal: Raise a complaint with us about data handling. You may also file a complaint with the Data Protection Board of India.
- Right of nomination: Nominate another person to exercise your rights on your behalf.
To exercise any of these rights, please contact us at info@neevcore.in with the subject line "Data Principal Request". We will acknowledge your request within 5 business days and fulfil it within 30 days.
6. Data Sharing
We do not sell your personal data. We may share personal data with:
- Service providers: Cloud hosting, email, analytics, and customer support tools bound by Data Processing Agreements.
- Legal authorities: Where required by law, court order, or regulatory authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity with notice to you.
7. Data Retention
We retain personal data only as long as necessary for the purpose it was collected:
- Contact form enquiries: 3 years from last interaction
- Customer records: Duration of the customer relationship plus 5 years
- Website analytics: 26 months (Google Analytics default)
- Legal and tax records: As required by applicable Indian law (typically 7 years)
8. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls, regular security assessments, and employee training.
In the event of a personal data breach that poses significant risk to you, we will notify you and the Data Protection Board of India in accordance with DPDP Act requirements.
9. Cookies
Our website uses cookies for analytics (Google Analytics) and essential site functionality. You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use the site.
10. Cross-Border Data Transfers
Your personal data is primarily stored in India. Where data is processed by third-party service providers outside India, we ensure appropriate safeguards are in place as required under the DPDP Act.
11. Children's Data
Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at info@neevcore.in.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify customers via email where required. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact & Grievance Officer
For privacy queries, data principal rights requests, or to raise a grievance:
- Email: info@neevcore.in
- Phone: +91 97606 40627
- Subject line: "Privacy / Data Principal Request"
We will respond within 5 business days. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.